Terms & Conditions
Terms & Conditions
This website is operated by Pop Curtains. Throughout the site, the terms “we”, “us” and “our” refer to Pop Curtains. Pop Curtains offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Pop Curtains. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We gather four types of information: public, private, communicative, and automatic.
Public information will include that information available for registered members to view, or demographic information. This includes your demographic information such as gender, user name, age, birth date, purchase history information, browsing history information, appearance, religion, occupation, zip code and geographical location.
Your demographic information is used to: personalize your experience; allow other members to find you through a search result and to communicate with you; compose your personal profile, which is associated with an identity you have created; and to deliver targeted advertising and promotional offers to you if you choose to receive them.
Private information is information that can personally identify you such as your real name, email address or credit card number.
When you register to use any Site service, you will be asked for some general identifying information to enable us to provide you with this individualized service. We gather contact information (such as your email address) and, if you choose to purchase a subscription, credits or other services, financial information (such as your credit card number and expiry date). Credit card transactions may be processed by the Site via its third party intermediary/financial institution, or by a professional payment authorization service chosen for security and reliability. In either case, only the purchase price and the credit card information provided by the customer will be supplied, and such information will be maintained in their database for accounting and billing purposes. However, information from these transactions is not released to other third parties. This information is encrypted via a secure server to ensure that others cannot read it. Once on the secure server your credit card information is sent to a third party intermediary for processing. You will know you are in secure mode when the tiny padlock icon - located at the bottom right of your browser - appears "locked". We will only use this information in the course of providing our service to you. Except as permitted herein, the specific information we collect is not rented, sold, or shared with any third party, except to the third party intermediary that processes your transaction or where required by law.
Communicative information is exclusive between the parties involved in some form of communication through the Site. Information such as your internal messaging conversations, instant messages, email messages to our service personnel, submission of answers to surveys, and participation in contests are considered communicative information.
We store your messages for the purpose of our anonymous internal messaging system. Just like email, messages must be stored somewhere in order to deliver them. We allow you to utilize our internal messaging system so that you may remain anonymous by not giving up your email address to other members. Our Messenger works much the same way.
We acquire information from our surveys so that we can better understand our members and continually improve our service.
Contest information (such as your contact information) is collected so that we may contact our contestants with information regarding the contest. Except as permitted herein, the specific information we collect is not rented, sold, or shared with any third party without your explicit consent and is only ever disclosed in situations where required by law.
Automatic information is information that we collect that is not personally identifiable such as your IP address, site usage and purchase behavior, browser type, browser activity, and browser settings. None of this information discloses any of your personal information.
We use your IP and/or Mac address to avoid fraudulent registrations, and monitor site usage demographics and dynamics. Information that we may obtain regarding your browser and browser settings may be used to ensure that our site's technical features are available to you. Except as permitted herein, the specific information we collect is not rented, sold, or shared with any third party without your explicit consent and is only ever disclosed in situations where required by law.
Sharing of Information
As a member of the Site, you are also a member of the Relationship Exchange and therefore your profile is displayed on all Relationship Exchange websites. While data from all member sites is maintained in a common database, only the public information located in your profile will be shared throughout the Relationship Exchange. Private information such as your real name, email address or credit card number is never shared with other Relationship Exchange sites without your explicit consent. All member sites adhere to a consistent set of privacy policies and therefore follow the same principles outlined in this privacy.
To operate the Site, including processing your transactions and supporting your activities on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment and sweepstakes and promotional fulfillment. By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the Site, or electing to receive communications (such as emails or magazine subscriptions) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.
CHANGING/SUSPENDING/REMOVING YOUR INFORMATION
To make changes to your profile, suspend your account, or remove your account completely, you may do so at any time by logging into your account and editing your settings in the "My Account" section of the site.
We reserve the right, but has no obligation, to monitor all services used on the Site. This includes but is not limited to the materials posted in the public areas as well as the contents of communications transmitted while engaging in chat, email, or other means of communication. We limit the access to your personal information to employees who we believe need to come into contact with that information to provide services to you or to do their jobs.
We shall have the right to remove any material that violates, or is alleged to violate, the law or our terms of usage. Information may be released when we believe, in good faith, that such release is reasonably necessary to: (1) comply with applicable law or to assist governmental or legal requests; (2) operate the service properly or enforce or apply the terms of any of our user terms, conditions and agreements; or (3) protect the rights, property or safety of our users and/or any third parties.
We have several different safeguards to protect your information, which include physical, technical (such as firewalls and industry-standard SSL encryption to protect data transmissions), and procedural methods. All of these comply with federal regulations and responsible business practices.
To enhance your experience as a Site member, we send out match and message notifications, newsletters and site announcements, and from time to time third party offers from companies that we feel may have something that will benefit you. Our site provides you with the opportunity to opt-out of receiving different types of communications (except system communications, or communications required for account maintenance), and each email that we send out has a method for opting-out located at the bottom of the message.
OPT-OUT AND CAN-SPAM ACT
You may choose to provide our Site with your email address, personal information, or any other information for the purposes of opting-out of receiving email solicitations in respect of the Site. In that event, you agree that we may use and disclose that information for this purpose, in such manner as we deem appropriate. Such use and disclosure shall be carried out in order to allow compliance with our internal and Site policies, and to take all steps we deem necessary in order to ensure compliance with the CAN-SPAM Act of 2003. As such, and without limiting the foregoing, email addresses or any other information you provide may be compiled into a suppression list or other database, and may be provided to third party publishers, advertisers or otherwise for the purposes of ensuring such third parties do not provide email solicitations in respect of the Site to opted out persons. However, the Site shall not be responsible for the consequences of any release, use or abuse of the information which has been provided to the third party in furtherance of the effecting the opt-out requests, whether such release, use or abuse by that third party was is in breach of any confidentiality agreements or otherwise.
In some cases, we may enter into a promotional relationship with another company in which we prominently display their brand name or trademarks on pages of the Site. These pages are known as "Co-Branded Pages" and these companies are known as "Co-Branded Companies." If the page on which you submit information is a Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page, then we may share your personal information with the associated Co-Branded Company. Co-Branded Companies may use your personal information in accordance with their own privacy policies. You will need to contact Co-Branded Companies to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such Co-Branded Companies in the same manner in which we are entitled to use and disclose any other information you submit to us. Some Co-Branded Pages may contain an action tag (also known as a beacon or a 1 pixel .gif file) that a third party may use to read cookies that it, or its clients, may have placed on your browser at other web sites before your visit to the Site. Further, such third parties may use the information collected through this technology to learn more about your visits to this Site and other websites in order to provide advertisements about goods and services of interest to you. When we disclose your financial information or personal information to a Co-Branded Company, as described above, we may also disclose to that Co-Branded Company your demographic information, other than the content of one-on-one communications between you and other members.
By purchasing, or registering or making reservations for, products or services of third parties offered on the Site, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Additionally, if the page on which you submit information is a Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page, then we may share your financial information with the associated Co-Branded Company. Any of these various third parties may be authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information that you submit to us.
Any third party with whom we are allowed to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them.
REFUND & RETURN POLICY
Your Peace of Mind Is Our Priority.
Pop Curtains wants you to be 100% satisfied with your purchase. We hope you have ordered something you will love for years to come. We have been providing quality products at great prices .
All curtains and drapes on our website are made to customer specifications and NOT KEPT IN STOCK. These items are manufactured at the time the order is placed.This is also the reason the standard returns policies of mass produced goods do not apply to our products. Each article at us is cut and tailored to our customers' exact specifications, and therefore by default, we do not take returns.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We CANNOT guarantee that your computer monitor's display of any color will be accurate. We do NOT accept returns or replacements based on feedback on color variance.
MARGIN OF ERROR/FLAWS IN HUMAN CRAFTSMANSHIP
Since each item at Pop Curtains is handcrafted, we allow for 2 inches of deviation from measurement specifications in the order. We do NOT accept returns/replacements or refunds if custom items are stitched within the specified margin of error of 2 inches.
Please be aware that from start to finish, every single product is manually handled from picking and cutting of fabric to sewing, ironing, folding and wrapping. In light of this rather intense human process, it’s not uncommon for end products to sometimes show minor signs of handling such as light tailor chalk marks, a rare stray thread, or specks of smudge from fabric production run. These minor flaws are unfortunately unavoidable, and we therefore do not accept requests for replacements or returns on these bases under any circumstances.
Also, while we steam press every piece before it leaves our studio, we can’t guarantee that the long journeys (or border control checks by custom officials) won’t wrinkle drapery in transit. Therefore, we do not offer any compensation, return or replacement whatsoever on account of wrinkling in transit.
We strongly advise you to be sure of your custom specifications before ordering, double check all your measurements and contact us if you need help clarifying your specifications.
We offer 100% refund if work has not started on the products. After that only the value of the order less costs incurred up to that point can be refunded. Since made-to-measure products are unlikely to be able to be resold, we are unable to offer any refund for cancellations after order is ready.
We reserves the sole right to determine value of cancelled order refund.
If the product is found to be faulty, buyer must inform us within 24 hours following receipt of your order. We will offer you a solution as soon as we receive your inform.
Pop Curtains reserves the sole right to determine if product is faulty.
CHANGES TO THIS REFUND & RETURN POLICY
Please review this refund & return policy periodically as we may modify it from time to time. We will notify all registered members of any change to this refund & return policy either by posting a notification on the site or via email, unless you have opted-out of receiving email from us. Continued use of the Services or non-termination of your membership after changes are posted or emailed constitutes your acceptance or deemed acceptance of the terms as modified, regardless of whether the notice or email was successfully received, read, or lost during transmission. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this refund & return at that time.
Contact us with your questions or suggestions.
CHANGES TO THIS POLICY
Please review this policy periodically as we may modify it from time to time. We will notify all registered members of any change to this policy either by posting a notification on the site or via email, unless you have opted-out of receiving email from us. Continued use of the Services or non-termination of your membership after changes are posted or emailed constitutes your acceptance or deemed acceptance of the terms as modified, regardless of whether the notice or email was successfully received, read, or lost during transmission. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this policy at that time.
Contact us with your questions or suggestions